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Breakdown Service through 2GFS


 
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PostPosted: Sat Jul 19, 2008 23:24    Post subject: Breakdown Service through 2GFS Reply with quote

Just wanted to post this and see if you think I'm being unreasonable....

Broke down today just outside Merry Hill Shopping Centre. Phoned the breakdown people (the ones through 2GFS) at 10:45. At about 1:20 the recovery truck arrived. Thats over 2.5 hours wait. Then when it does turn up its only got 3 seats (driver + 2 passengers). So where are my wife, 2 kids and me supposed to all sit? I did tell the breakdown service when I phoned them.

So, I spoke to them and suggested they pay a taxi fare. "Oh no, we can only pay for public transport" Well, I live 25 miles away in a village where 1 bus an hour is good. Do you want to take 2 kids via public transport for over 3 hours???? "Oh no we will never pay for taxis" Well thats just not good enough - over 2.5 hours we waited for a recovery truck, only to find that its only got 3 seats.

"We will pay for public transport for you" Which part of its not possible do you not understand???

So the long and short of it is that I'm £40 out of pocket on a taxi expense, and really hacked off with the jobsworth attitude of the breakdown service. I certainly won't be renewing with them.

Sorry, had to get it off my chest tonight.

The letter of complaint will be of on Monday. Evil or Very Mad
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PostPosted: Sat Jul 19, 2008 23:36    Post subject: Reply with quote

Sorry to hear about this Phil ...

Please remember though - the actual breakdown recovery is not managed by 2GFS - it's syndicated - the majority of breakdown services - including the 'big ones' tap in to the same syndicated network Cool

Whoever you do renew with ... you could end up with EXACTLY the same bloke next time you break down Rolling Eyes

Sorry to hear that your experience hasn't been great!

Simon
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PostPosted: Sat Jul 19, 2008 23:42    Post subject: Reply with quote

Simon

I probably should add that I think 2GFS are excellent. The insurance on the Golf is up for renewal next month and 2GFS are first on the list to get a quote from. However, I think I will be looking at taking out one policy to cover the Golf & Shogun for breakdowns (Thats if I keep the Shogun, which is looking unlikely now)...

It was just the attitude of the people at the end of the phone that got me. I'm not one for shouting, and I don't think I did today, but I did get more wound up than normal with the attitude of them.

But a letter of complaint will go off to the breakdown company on Monday...
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midnight buffalo
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PostPosted: Sun Jul 20, 2008 9:39    Post subject: Reply with quote

hi phil

read the paperwork they sent you and it clearly says that you are covered up to the driver which is you and up to 4 passengers  Wink
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PostPosted: Sun Jul 20, 2008 10:00    Post subject: Reply with quote

i was gona change my breakdown cover from direct line to 2gfs when renewal came round,but now not so sure.might use AA.
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PostPosted: Sun Jul 20, 2008 11:24    Post subject: Reply with quote

icehawk wrote:
i was gona change my breakdown cover from direct line to 2gfs when renewal came round,but now not so sure.might use AA.

As above ...

Hopefully, you realise that it's NOT 2GFS who come out to help you Rolling Eyes

Even if you do go to the AA - you could get exactly the same bloke come out to 'assist' you scratch

There aren't 'hundreds of different breakdown companies' out there - they are all, effectively, syndicated - MOST breakdown policies will tap in to exactly the same 'syndicate' ...

The real choice for you is ... how much do you want to pay for it Cool

Simon
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PostPosted: Sun Jul 20, 2008 12:34    Post subject: Reply with quote



Surely if 2GFS or anyone who offers a breadown service should know or would know who they are dealing with. They must see what is on offer before offering to their customers therefore would see the fact that it does say Driver + 4 passengers, and no doubt as in most cases a time limit offer. It would be stupid of 2GFS to know of the policy breakdown, and not realise that this could be questionable. I think 2GFS like all other companies have to be assured what is on offer, and ensure that it happens to their customers. It is dealt with through 2GFS.

Regards, Chris


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PostPosted: Sun Jul 20, 2008 16:27    Post subject: Reply with quote

Sailor wrote:
Surely if 2GFS or anyone who offers a breadown service should know or would know who they are dealing with. They must see what is on offer before offering to their customers therefore would see the fact that it does say Driver + 4 passengers, and no doubt as in most cases a time limit offer. It would be stupid of 2GFS to know of the policy breakdown, and not realise that this could be questionable. I think 2GFS like all other companies have to be assured what is on offer, and ensure that it happens to their customers. It is dealt with through 2GFS.

Regards, Chris

yes and no ...

2GFS are not offering an actual breakdown service - they are offering a breakdown recovery policy through a specialist, syndicated breakdown provider ...

You are right, 2GFS ought to be made aware if there's been questionable service from a company that they deal with, but you'd be wrong to 'blame' 2GFS for the failings of a 3rd party company whose products are sourced through various 'agents', including 2GFS.

The policy is 'sold' by 2GFS, but the provider is responsible for the contract and the delivery of the service.

My point is, it's not Gary and the team at 2GFS that are out there, driving the recovery vehicles Rolling Eyes

Sure - if you're complaining, write to the company that are actually providing the 'service' and CC 2GFS to make them aware of the issue - but don't 'blame' 2GFS for the failure of the breakdown recovery to meet the standards that you expect.

Simon thumbleft thumbright
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PostPosted: Fri Aug 29, 2008 11:38    Post subject: 2GFS Breakdown Service: Excellent Aftercare Reply with quote

Further to all the above, we have today received a letter from the breakdown service apologising for the delay and attaching a cheque for the £40 it cost for the taxi home. They explained that following an investigation they were not happy with the performance of their supply chain during this call.

Full marks to them for their excellent customer aftercare service.

I withdraw any negative comments made about them, and would now recommend them as a suitably good value breakdown service provider.
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